Nannies (full time or part time) are available with full childcare histories.

Rates vary according to workload and will be quoted on application.

Family Match Au Pair Introduction Service

Every family has different needs. Many of our registered families have been long-term clients of our agency, as have many of our childcarers .

For those client families who have the accommodation to offer to live in help, we are suggesting that you consider the services of an Au Pair to help you in the home or a Demi Au Pair for those families who only need assistance for after school care either living in or living out.

An Au Pair is invited by the "Host Family" to come and live with the family, as part of the family and share the facilities of the house. The Au Pair is provided with board and accommodation ( her own bedroom)

In return for enjoying your hospitality the Au Pair is expected to assist in the home with general duties which will include attending to the children, babysitting by arrangement, light housekeeping, helping with the washing and ironing, vacuuming, bed making, tidying, dusting, and preparing meals.

Duty hours and pay rates

On a daily basis the duty hours will be by arrangement with the individual Au Pair and the number of days per week 5 to exclude the week end Saturday and Sunday ( babysitting by arrangement), eg:for 25 -35 hours per week the Au Pair should receive $180.00 - $250 as a guide the payment of $7.00 per hour is acceptable and is made weekly to the Au Pair.

The allocation of work time may be varied to suit the families needs, and where possible, by giving your Au Pair advance notice for occasional babysitting in the evenings.

Important Note:

Some Au Pair applicants may be formally trained in the care of babies and infant toddlers, however unless specifically stated it is not advisable to in any way make sole charge care of babies and infants the responsibility of untrained carers.

Family Match forwards Applicant references and makes them available to Host Families for scrutiny and verification.

Family Match does not check Au Pair applicants references. Our international Partner Agencies carry out preliminary reference checks on behalf of their Au Pair Applicants. Client Families are welcome to check Au Pair references.

There are no registration fees, however, when you have decided to confirm a Booking with a particular applicant a Booking Fee of $75.00 will apply followed by a placement fee after the Au Pair is in residence.

Working With Children

Family Match recommend that you visit the appropriate website for full information on Working With Children Checks, as well as other strategies for providing a safe environment for children.

Client Families may obtain further information regarding "Working with Children" from:

New South Wales: www.kids.nsw.gov.au/kids/check.cfm

Queensland: www.ccypcg.qld.gov.au

West Australia: www.checkwwc.wA: gov.au

Visitors are exempt in Victoria, Tasmania, South Australia and the Northern Territory.

Where applicable, our International applicants are directed to apply for the appropriate Working With Children Check upon arrival in AustraliA:

General Information

Airfares and insurance: The cost of return airfares to Australia is paid by the Au-Pair, as are medical and insurance expenses. However, some families offer to assist the Au Pair applicant with the cost of their travel expenses.

Frequently Asked Questions

Q: What is an Au Pair?
A: Au Pairs are young adults between the ages of 18 and 28 who come to Australia and live as an extended member of their host family. Au Pairs generally provide 20-40 hours per week of childcare and light domestic duties plus some extra evening babysitting if required. The host family provides the au pair with their own bedroom, meals and pays for utilities.

Q: How long can an Au Pair stay with the Host Family?
A: An Au Pair's stay can vary from 4 months to 12 months. Generally for Australia most people get a 1 Year working holiday visA:

Q: Have you any Au Pairs available to start ASAP
A: Once we receive an application form from you we will be able to answer your question in detail and person. your application is free and without obligation http://www.familymatch.com.au/families_registration.html

Q: I am seeking an au pair to start at a particular time. How long does it usually take to find someone? Should I be registering already? Or can I leave it a few months before advertising my family?
A: We are already accepting applications in advance of 6-12 months.

Q: Are there any obligations associated with registering (e.g. do I have to go through your agency or can I still be looking at other agencies as well at the same time?).
A: You are under no obligation to register exclusively with us (you may however prefer our personal service though which has been well recommended).

Q: Can I receive a childcare rebate or subsidy?
A: Subject that the carer is registered with the appropriate State authority and has undertaken a police check, or “Working with Children Check” (WWCC). There are different requirements for each state. Inquiries for benefits should be directed to the Centrelink website in your State.

Q: Is there a certain payment range and houlyr range that I am bound to? Or is it something entirely worked out and agreed upon between the au pair and family?
A: We will suggest the appropriate rate which will be calculated according to the number of adults and children in the family home together with the duties required with the minimum hourly rate being $7.

Q: How do I pay my Au Pair?
A: You need to pay your Au Pair on a weekly basis, for example, every Friday. She can either open a bank account or you can pay her cash.

Q: What's the difference between a guarantee period and a trial period (if I read your terms and conditions correctly, you seem to offer a guarantee period of 6 weeks but this is not a trial period) A: We do not conduct a trial period - this is superficial when our 6 week replacement guarantee is in force.

Q: What happens if the family is unhappy with the au pair or vice-versa? Firstly we will try to help with any resolvable issues that your family or the au pair may have. If this mediating is not effective and in the event that the Au Pair feels unhappy with her accommodation or the way she is being treated by the family members we offer to relocate her as part of our service to the Au Pairs.

With regards to replacing the Au Pair due to incompatibility with the family The Family Match Australia Guarantee will come into place provided we are notified by email from the family that a problem has arisen and that a replacement is required.

This notification needs to be made to us no later than 6 weeks from the time the Au Pair has commenced her duties. In the event that a suitable Au Pair replacement is not available we offer a pro rated refund of the placement fee which is subject to the length of time that the Au Pair has spent with the family before she leaves.

Q: What are the total costs involved if I book an au pair through your Agency?
A: Registration is completely free.

Booking fee: $75.00 and payable when confirming the booking.
Placement fee: 6 months and over $695.00
Placement fee: for the short term up to 4 months $485.00
Placement fee: for the short term up to 3 months $375.00

The Booking fee of $75.00 is a separate charge, and is to be paid within 3 days after confirming a booking. The placement fee is a single one off charge and is payable as soon as the Au Pair is in residence and within 3 days. Late payment of the placement fee will negate the refund guarantee and a service fee of $35.00 will apply.

An additional penalty of 10% will be charged after a second reminder for non-payment of the account.

Q: What is the most important thing to look for in an au pair?
A: Since one of the applicants you interview will have the most important job of all - looking after your children, it is important that you feel confident in their ability to look after your children and to fit in with your family. You will be provided with a transcript of a telephone interview / on request.

During your Telephone/Skype interview you may ask them the following questions for example:

• are you confident driving the children as necessary? (tell them what you require from them when transporting children)

• are you comfortable preparing meals for and / or eating meals with the family?

• are you confident being in sole charge of the children? (make sure they know approximately how often they will be required to care solely for children)

• are you happy to assist the family with light household duties? (outline possible domestic duties)

• are you happy to work overtime when it is needed? (let them know that you will pay extra)

• are you prepared to work on weekends / nights if required? (let them know if flexibility in regard to this is required)

• do you expect to be able to invite your family / friends to visit? (tell them what your rules are concerning visitors to the house)

• do you expect to use the telephone / internet / TV? (let them know when the use of these are acceptable to you)

• how long can you commit to the family?

We are always available to advise you personally by calling either Amanda or Gerry on 02 4363 2500 8am-7pm 7 days a week